Terms of Service

Last updated: July 18, 2026 · Version 1.0

Please note: this document is a plain-language draft and does not constitute legal advice. Have it reviewed by a qualified attorney and complete the company details before publishing.

1. Who we are & acceptance

Welcome to Hibi (the "Service"), operated by Avoxvision Ltd., company no. 515347409, of Tel Aviv, Israel (the "Company"). Using the website or the Service — including signing up for a trial — constitutes full acceptance of these Terms and of our Privacy Policy. If you do not agree, please do not use the Service.

2. Definitions

"Service" — the cloud CRM platform, including the website, apps and APIs.
"User" — any person or entity that registers for or uses the Service.
"User Content" — any data the User enters: contacts, deals, messages, files and similar.

3. The Service

The Service provides tools for managing customers, leads, multi-channel communication, automations, reporting and AI capabilities, per the purchased plan. The Company may update or improve the Service from time to time, provided core purchased capabilities are not materially reduced during an active subscription.

4. Registration & account

Registration requires accurate, complete details. You are responsible for keeping your credentials confidential.
The Service is intended for business use by persons aged 18+.
Account administrators are responsible for the permissions they grant their team.

5. Trial, pricing & payments

The free trial lasts 14 days, requires no payment method, and never converts into a paid charge automatically.
Prices are listed on the pricing page, per user per month, billed monthly or annually in advance. Prices are set per market rather than converted at an exchange rate, so the amount shown to you in your currency is the amount you pay.
VAT or local sales tax is added where required by law, and is shown before you confirm any payment.
Price changes require at least 30 days' notice and never apply retroactively to a period you have already paid for.

6. Acceptable use

You may not use the Service to: send spam or messages in violation of applicable communications law; infringe third-party rights; upload unlawful, offensive or harmful content; reverse-engineer, scan or overload the system; or resell access without authorization. Use of messaging channels (such as WhatsApp and SMS) is additionally subject to those providers' terms and applicable law.

7. User Content & intellectual property

Your User Content belongs to you. You grant the Company a limited license to process it solely to operate the Service.
All intellectual property in the Service itself — code, design, interfaces, trademarks and marketing content — belongs to the Company. The Service's design and code are the Company's original work and are not derived from any existing product.
You warrant that you have the legal right to enter the data you enter, including personal data about your customers.

8. Privacy & data security

Processing of personal data is governed by our Privacy Policy, which forms an integral part of these Terms. Data is encrypted in transit and at rest and backed up daily. As between the parties, you are the data controller of your customer data and the Company acts as a processor on your instructions.

9. Availability & support

The Company works to maintain high availability. Uptime commitments (SLA) apply to the Enterprise plan under a separate agreement. Planned maintenance will be performed, where possible, outside common business hours and with prior notice.

10. Limitation of liability

The Service is provided as-is. Subject to applicable law, the Company's aggregate liability is limited to the amounts actually paid by the User in the 12 months preceding the event, and the Company shall not be liable for indirect or consequential damages, including loss of profit or data not caused by the Company's negligence. Nothing here derogates from rights that cannot be waived by law.

11. Cancellation, refunds, suspension & termination

Monthly plans can be cancelled at any time. Cancellation takes effect at the end of the cycle you have already paid for, and you keep full access until then.
Annual plans are refundable pro-rata within the first 30 days. After that the current year is not refunded, but you can cancel so the subscription does not renew.
To cancel or ask for a refund, email hello@meethibi.com from the address on the account. We reply within two business days. Approved refunds are returned to the original payment method within 14 days.
There are no cancellation fees, and cancelling never deletes your data. Export is available on every plan, at any time, including after a subscription ends.
The Company may suspend accounts that violate these Terms, with reasonable prior notice where possible.
Upon termination you may export your User Content in a standard format for 30 days, after which it is deleted per the Privacy Policy.

12. Changes to these Terms

The Company may update these Terms. Material changes will be announced on the site or by email at least 14 days in advance. Continued use after the effective date constitutes acceptance.

13. Governing law & jurisdiction

These Terms are governed by the laws of the State of Israel. Exclusive jurisdiction lies with the competent courts of the Tel Aviv-Jaffa district.

14. Contact

Support, cancellations and refunds: hello@meethibi.com.
Questions about these Terms: hello@meethibi.com.
Avoxvision Ltd., Israel.